30 Day Easy Returns

Shop with confidence with our 30 day easy returns!

Shop LC wants you to be completely satisfied with your purchase. If you are not completely satisfied, we offer a 30 day easy money back guarantee from the date you received the item.

All Sales Final on items purchased on the Rising Auction or Clearance sections of the website and during any Clearance Event. Only defective or damaged items purchased from these website sections or during a Clearance event may be returned.

Items being returned should not have been subjected to undue stress, neglect, misuse, abuse, altered or resized, in any way. Upon receipt Shop LC will inspect each return and Shop LC reserves the right to reject items that have been subject to any of the above circumstances. Returned items must be complete, including all items Shop LC sent with the order, including the jewelry box, tag, and any and all certification(s) if applicable.

Items returned outside of the 30 day policy may not be accepted by Shop LC and will be subject to a 25% restocking fee.

Shipping and handling charge from your original order is non-refundable unless the item is determined to have a manufacturing defect by our Returns Department.

Please note: for Canadian customers you will be responsible for any fees or duties imposed by Canada Post or Government Agencies related to the original shipment and Shop LC will not be able to refund such charges on return of products.

Items being returned should not have been altered, resized, or damaged in anyway. Please follow these quick, easy steps to return your item:

  1. Complete the Return/Exchange Instructions Form included with your original order.
  2. Place all of the items you are returning and the complete form into an envelope strong enough to protect the items while in transit. Seal the package with packing tape. If you are including multiple invoices within one package, please separate items by invoice within the outer package.
  3. Secure the shipping label (options below) to the outside of the package. Please be sure to cover/remove any existing shipping labels on the package.
  4. Retain a copy of your tracking number to track the status of your shipment.
  5. Ship your return within 30 days of receipt of your order, using one of the options below:

Option 1: Use the shipping label enclosed in your original order

  1. Fill in your return address in the blank space provided on the label.
  2. Affix the return label on top of your return package.
  3. Drop the package in your mailbox or give it to your Postal Carrier or Post Office. A Return Label Fee of $6.49 (up to 5.0lbs), $8.49 (5.01lbs- 10lbs) or $10.49 (10lb+) will be deducted from your refund credit amount.

Option 2: Return on Your Own

  1. Select your preferred carrier (US Postal Service with tracking number recommended) and mail the package to the address below. You may purchase insurance at your own discretion.

Shop LC Attn: Returns Department 100 Michael Angelo Way Ste. 400D Austin, TX 78728

Regardless of your shipping choice, shipping and handling from your original order is non-refundable unless the item is determined to have a manufacturing defect by our Returns Department.

You may elect to receive the refund back to the original card used for the purchase, or you may elect to receive credit that can be used for a future purchase. For Canadian Customers- the actual refund amount in local Canadian currency (Canadian Dollar) may vary depending upon the exchange rate used by your bank. Shop LC does not make adjustments due to currency exchange rates and issues the refund in US dollars only.

Be sure to keep a copy of your tracking number when you ship the package. You can text that number to 28777 to receive text notifications tracking the shipment, or you can go to the carrier’s website and follow their instructions for tracking packages. You can also contact our Customer Service Department via email at Customerservice@shoplc.com or by phone at 1-877-899-0078 with your carrier’s name and your tracking number and they can look that up for you.

You will receive an auto-generated email/phone call to notify you that your refund has been fully processed. To check the status of your return, please contact our Customer Service Department via email at Customerservice@shoplc.com or by phone at 1-877-899-0078 .

Your return will be processed within 15 days of receiving it. We typically process returns much quicker than this and strive to process them within 7-10 days of receipt. The actual credit to your account may take an additional 3-4 days based on your bank’s processing time.

In order for us to process your returns as quickly as possible, we recommend that you do not return items from different invoices in the same package. If you are including multiple invoices within one package, please separate items by invoice within the outer package.

No, returns sent back outside of the 30 day period will not be refunded by the Shop LC.

Certain items considered hazardous materials include aerosols and aShop LCohol-based products are restricted and required by the U.S. Department of Transportation to be shipped by ground-only transport, due to air transport restrictions and regulations. Some of the cosmetic and hair products sold by Shop LC may be considered hazardous materials and, therefore, be restricted to ground-only shipping.

If you would like to return any unopened cosmetic or hair product, please follow our normal return process using the label enclosed in your package and attach the hazmat sticker provided to the outside of your return package. You must use ground delivery when shipping the package back.

If you would like to return an opened cosmetic or hair product, please contact our Customer Service Department via email at Customerservice@shoplc.com or by phone at 1-877-899-0078 FREE .

Feedback Link